Information

Clear, careful and safe.

Everything you may want to read before you enquire or order.

Non-medical disclaimer

Echoes of Ember is not a medical, clinical, diagnostic or therapeutic service, and nothing offered here is intended to diagnose, treat, cure or prevent any condition.

Stacey Walker is not medically trained and does not provide medical advice. The work is informed by person-centred, trauma-informed and compassionate-care approaches, and is offered as personal, practical support only.

If you have a health concern, please speak with your GP or another suitably qualified professional. Continue to follow any advice or treatment you have already been given.

Privacy & cookies

We collect only the information you choose to share with us — typically your name, email address, preferred way of being contacted, and anything you tell us about what you would like support with.

This information is used solely to respond to your enquiry and, if you go ahead, to deliver your experience or order. It is never sold, and it is not shared with third parties except where a service provider (for example email or payment handling) is needed to deliver what you have asked for.

Personal sensory information shared during a Personal Sensory Mapping Experience is treated as confidential. It is stored securely, kept only for as long as it is needed, and is not published, shared or used as an example without your explicit written permission.

You can ask at any time to see, correct or delete the information we hold about you.

This site uses only the cookies required for it to function. We do not use advertising or third-party tracking cookies.

Terms & conditions

By using this website or booking an experience you agree to these terms. All content, names, and the Echoes of Ember™, Personal Sensory Mapping Experience™, Personal Sensory Profile™ and Ember Wand™ marks belong to Echoes of Ember.

Materials provided as part of an experience are for your personal use and may not be reproduced or resold.

Prices are shown in GBP. Some prices are still being confirmed and are quoted at the point of enquiry; you will always be told the full price before anything is agreed.

Nothing on this site forms a clinical, medical or therapeutic contract.

Cancellations & returns

Experiences: you may cancel or reschedule up to 48 hours before a booked session for a full refund or a new date. Within 48 hours, we will always try to find a fair solution.

Products: unopened, unused items in their original packaging may be returned within 14 days of delivery for a refund of the item price.

Personalised and made-to-order items, including bespoke Ember Wands blended to your profile, and any opened aromatic product, cannot be returned for hygiene and personalisation reasons unless faulty or damaged in transit.

If anything arrives faulty or damaged, contact us within 14 days and we will replace or refund it.

Essential-oil safety information

Aromatic products are for personal inhalation use as directed. Keep away from children and pets, and out of direct sunlight and heat.

Avoid contact with eyes, broken skin and mucous membranes. If contact occurs, rinse with a carrier oil and then water, and seek advice if irritation persists.

If you are pregnant or breastfeeding, have asthma, epilepsy, allergies, or a known sensitivity to fragrance or essential oils, please check with a suitably qualified professional before use.

Discontinue use if you experience irritation, headache or discomfort. Full ingredient listings are provided with every product.

How your sensory information is handled

Your responses during the discovery process are used to create your Personal Sensory Profile™ and Personal Action Plan, and for the six-week follow-up review.

Notes and profiles are stored securely and access is limited to Stacey. Where AI tools assist with pattern recognition and drafting, information is de-identified before use, and no profile is produced without human interpretation and review.

You may request a copy or deletion of your profile and notes at any time.